We have been trying to get our ceversheets changed and dear lord, their staff are so goddamned thick it's unbelievable.
I'm not normally rude in e-mails but I finally flipped and wrote this:
My main problem has not been the timescales involved with doing the actual work (Although I'm under the impression that it's just a graphic that has to be changed...), but the total lack of communication and inability to understand simple instructions.
I don't consider waiting 6 hours for a response an appropriate wait at all.
Also, when I say that I need *every coversheet changed* I don't see why I have to repeat myself when I'm asked which coversheets needed to be changed. Do my e-mails become garbled and turned into another language by your mailservers or is *every coversheet changed* not clear enough?
I'm sorry if this comes across as a bit harsh, but I really fail to see how this can be mis-understood in any way.
I have attached the e-mail I sent Friday (Oh look, it's now been over two business days and I'm still explaining what needs to be done) for your additional perusal.
And deeeeep breath...
I feel so much better now.